A real person, a stated response time

Response times, published

• Starter — within 2 working days
• Standard — within 1 working day
• Pro — priority

Before you email

The full user guide is built into the app — the ? button in the top bar, searchable, and available offline. It answers the common questions faster than we can.

Complaints

If something's gone wrong with the service itself, say so at the same address with "Complaint" in the subject and it goes to the top of the queue. A formal complaints procedure is published with our terms ahead of launch.

Service status: provenbatch.co.uk/status